b'| SELF-CARE GUIDEPreventing BurnoutThe 56-Second Fix may be antidoteBy Valerie Neff NewittA s chief nursing officer at Press GaneyDempsey. It not only improves the patientBut there is another curtain to be lifted Associates, Christy Dempsey, MSN,experience, but the nurses experience too. on that performance. Deep acting, which MBA, CNOR, CENP, knows plentyis really empathy, is the antidote, Dempsey about satisfaction. But it isnt only the patientTHE EMOTIONAL STAGE advised. It allows us to have that human experience that concerns her. Just as import- Dempsey went on to say that so much ofconnection, that special moment that is ant is the job satisfaction level of healthcarewhat we do as clinicians involves emotionalimportant to us as human beings. Too often employees. Without a positive attitude aboutlabor turning on emotions we might notwe get busy, we get task-driven, we have the work at hand, healthcare workers can suf- feel and turning off emotions we do feel. Weto document this and that, and we hav-fer burnout from the very careers that are allcall that surface acting, which is akin toent taken that 56 seconds that will actu-about healing and wellness. pretending. And we know that surface act- ally improve our experience as a caregiver. Dempsey regularly lectures and teachesing, done over a long period of time, leadsWe need to find that human connection. about upping the satisfaction factor. Mostto burn out. Otherwise, it is just a job.important to improving patient experience is the effort put forth by healthcare providers to connect with patients on a personal, humanBurnout within healthcare leadership level. She says it takes just 56 secondsshes timed itto introduce yourself to patients,By Kimmel Schaeferprovide up-to-date care information and thenB urnout in various healthcare sectors has been a heavily covered topic in the past, particularly ask what they like to do when they are not in the hospital. within the field of nursing. Being a nurse can be stressful, draining, and overwhelming at the best of times. Not to devalue in any way the rigors of nursing, there does seem to be a type of A CASE IN POINT burnout that is rarely discussed: the one that comes from being in charge.Speaking to ELITE, Dempsey recalled theWe have all been in the position at some point in our lives where the easiest scapegoat for difficulties time a nurse in her leadership and manage- at work has been to simply blame management. And while there are many instances where incompe-ment class in the nursing program at Missouritence does truly not discriminate between career positions, there are many more in which that boss or State University put the 56-second theory tosupervisor is just as overwhelmed as the rest of us.the test. When she returned to work, she chat-ted with a patient about his favorite hobby REMEMBER THAT WE ARE ALL JUST PEOPLEfishingfor just a minute. She could see theIt sounds trite to say, but those in leadership positions often find themselves truly separated from their patient perk up. But what was more telling waspeers. Whether intentional or not, the need to be an unbiased and objective leader brings with it a set the fact that he did not use his call bell againof stressors that can wear down on the best of us. Whether you are the one running the show or not, that day, nor did he ask for more pain meds.try to keep in mind that you are not the only one who might be encroaching burnout. If you can, try to The family was so happy at his newfound com- approach these things from a humanistic perspective. Speak to your peers and supervisors as a fellow fort level that they sought the nurse out to per- person. Be respectful and try to show understanding, it might make all the difference in the world.sonally thank her for lifting his spirits.Of course the only benefit was not just toDELEGATION IS A NECESSITYthe patient. Nurses on the floor were relievedNo one likes being told what to do, however many dont seem to understand the importance of prop-of answering his call bell and delivering drugserly delegating tasks amongst staff. The stress of determining not only what needs to be done, but who to his room. should do it and how, can be downright frustrating at the best of times. While there are certainly cases Imagine if every patient on the floor hadof improper delegation within every field, oftentimes it can be easy to lose sight of just how difficult a similar experience. Multiply the savings inand necessary it truly is. Try to keep a level headed attitude towards these things and you can spare time and effort for nurses, and the impor- yourself and your peers a lot of unneeded frustration.ISTOCKtance of those 56 seconds become clear, said www.elitecme.com |2021| SELF-CARE GUIDE 19'