b'SELF-CARE GUIDE|to what we have to say. When were firmme with disrespect, Im not going to dis- email@example.com on the issue, we show ourselves as strongcuss this with you anymore. Is that what problem-solvers. you want? Keep your questions con- REFERENCESShift the Spotlight- Equalize power andstructive and probing.1. About.com. How to Deal With Difficult apply appropriate pressure to reduce dif- Convey Consequences- The ability toPeople at Work. http://humanresources.ficult behavior. A common pattern withidentify and assert the consequence(s),about.com/od/workrelationships/a/diffi-aggressors is that they like to place atten- (If you [do unjustifiable activity] again,cultpeople.htmtion on you to make you feel uncom- I will report it in writing to our human2. American Nurses Association. fortable or inadequate. Theyre quickrelations department and recommendIncivility, Bullying and Workplace to point out theres something incor- discipline), is one of the most import- Violence. www.nursingworld.org/rect about the way you do things. Theant skills we can use to stand down aBullying-Workplace-Violencefocus is consistently on whats wrong,difficult person. Effectively articulated,3. American Nurses Association. Statement instead of how to solve the problem.consequence gives pause to the challeng- of ANA Position. www.nursingworld.org/This may be intended to dominate anding individual, and compels that personMainMenuCategories/WorkplaceSafety/control, rather than to sincerely take careto shift from obstruction to cooperation. Healthy-Nurse/bullyingworkplacevio-of issues. If you react by getting on theWhen a problematic person is within yourlence/Incivility-Bullying-and-Workplace-defensive, you simply fall into the trapscope, step back and consider the most non-re- Violence.htmlof being scrutinized. A simple and pow- active strategies to quell the problem before4. PsychologyToday.com. Ten Keys to erful way to change this dynamic is toreacting. Do not give in to knee-jerk reactions orHandling Unreasonable & Difficult put the spotlight back on the difficultpetty tit-for-tat. At the same time, elevate your- People. www.psychologytoday.com/person, and the easiest way to do so is toself by leading toward reconciliation. Blessed beblog/communication-success/201309/ask questions. For example: Aggressor:the peacemakers. ten-keys-handling-unreasonable-diffi-Youre so stupid. Response: If you treatValerie Newitt is on staff at ELITE. Contact:cult-peopleCreatinga Cultureof CaringOffering masters and doctoral degrees for Registered NursesLearn more at frontier.edu/eliteNurse-Midwife|Family Nurse Practitioner|Womens Health Care NP|Psychiatric-Mental Health NP8 SELF-CARE GUIDE |2021| www.elitecme.com'